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Frequently Asked Questions


Q. How can I contact you?

Answer:

You can contact us via the contact form at the bottom of each page.


Q. Do you ship outside of the United States?

Answer:

Gladly!


Q:  How long does shipping take?

Answer:

Packages are typically shipped out within 1-2 business days, but could take up to 7 business days depending on how busy we get.  Backordered items may take 2-4 weeks to ship.


Q:  Will you share my private information with anyone else?

Answer:

Absolutely not! At Zen Art & Design, we value the privacy of our customers. We will not share your information with any other party for any reason.


Q:  For which age groups are your puzzles recommended?

Answer:

Zen Puzzles are designed and created for adults, but may be enjoyed by the intuitive puzzler ages eight and up. Zen Puzzles contain small parts that can be harmful if swallowed, so young children should have adult supervision at all times when playing.

Peapod children’s puzzles are specially designed for kids ages 4-8 and contain much bigger pieces, perfect for smaller hands!


Q: Where are your puzzles manufactured?

Answer:

In the beautiful foothills of Western Massachusetts. Our facility is located literally in the woods of South Deerfield, MA.


Q: What kind of wood is used in your puzzles?

Answer:

FSC Certified Birch plywood.


Q: What is a figural?

Answer:

A figural piece, also referred to as a whimsy or a whimsical piece, is a unique piece or group of pieces that are shaped like an object such a lion, tiger, flower, or person ice skating.


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